Terms and Conditions Citi88 — A Complete Guide for All Members

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the citi88 website accessible at https://citi88.xyz and the official citi88 mobile app for Android and iOS.
• "Member" or "User" refers to any individual who has registered a valid account on the citi88 platform.
• "Account" refers to the personal account registered by a member to access citi88 platform services.
• "Bonus" refers to all types of rewards, free credits, cashback, free spins, or other incentives offered by citi88 to its members.
• "Wagering Requirements" refers to the wagering turnover requirement that must be met before bonus funds can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required before any withdrawal is processed.
• "Funds" refers to the amount in Malaysian Ringgit (MYR) held in a member's account balance.
• "Service" refers to all games, promotions, features, and functions available on the citi88 platform.

Interpretations under these terms are final, and citi88's decisions regarding any disputes are conclusive.

To register a citi88 account, you must meet all of the following requirements without exception:

• Aged 18 years and above on the date of registration.
• Be the individual registering on your own behalf, not on behalf of any third party.
• Not having any other active or suspended citi88 account.
• Provide registration information that is accurate, complete, and up to date.
• Not appearing on any list of individuals prohibited from using the platform due to legal reasons or citi88's internal restrictions.

Citi88 reserves the right to request identity verification documents at any time. Failure to provide the requested documents within the specified timeframe may result in account suspension until the verification process is complete.

Once an account is registered, the member is fully responsible for all activities that occur within that account, including any transactions made.

Citi88 supports a wide range of popular deposit methods for Malaysia users, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, ShopeePay, and Boost. All deposits are processed instantly and funds will be credited to your account shortly after the transaction is confirmed.

• The minimum deposit amount is RM 30 per transaction.
• There is no maximum daily deposit limit, however citi88 reserves the right to apply additional reviews for high-value transactions.
• All deposits must be made using a payment method registered in the member's own name. Third-party deposits are not accepted.
• Citi88 does not charge any deposit processing fees. However, any charges imposed by the payment provider are solely the member's responsibility.
• If a deposit is not credited within 15 minutes, members are advised to contact our 24/7 customer support team with proof of transaction.

Citi88 reserves the right to decline or return any deposit suspected of being linked to fraudulent activity or money laundering without prior notice.

Withdrawals from your citi88 account are subject to the following conditions:

• The account must have completed the full KYC verification process before the first withdrawal is processed.
• The minimum withdrawal amount is RM 50 per request.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the citi88 account.
• Withdrawal requests are typically processed within 1 to 3 business days, depending on the chosen withdrawal method.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.

Citi88 reserves the right to reject or delay a withdrawal request if there are signs of suspicious activity, an active account dispute, or failure to meet the applicable bonus wagering requirements.

All bonuses and promotions offered by citi88 are subject to the specific terms and conditions stated alongside each promotional offer. General terms applicable to all bonuses are as follows:

• Each bonus carries its own wagering requirements that must be met before any withdrawal is permitted. These wagering requirements are clearly stated on the relevant promotions page.
• The welcome bonus is only available to new members making their first deposit. It cannot be claimed more than once.
• The bonus validity period is typically 7 calendar days from the date the bonus is credited, unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Citi88 reserves the right to modify, suspend, or terminate any promotion without prior notice.
• Any attempt to abuse the bonus system — including using multiple accounts, employing low-risk wagering strategies specifically designed to meet wagering requirements, or colluding with other players — will result in bonus cancellation and possible account closure.

All games available on the citi88 platform — including slot games, fish shooting games, live casino, and other games — are subject to the following rules:

• Each game has its own rules, accessible through the help menu within the game.
• All games use an independently certified Random Number Generator (RNG) to ensure the fairness of every game outcome.
• Disputed wins will be investigated using game logs stored on the citi88 server. Server records are final.
• Any technical disruptions during gameplay will be resolved in accordance with fair game policies. citi88 reserves the right to void affected rounds if the system detects an error that has influenced the game outcome.
• Minimum and maximum betting limits vary by game and are displayed within the game interface.

Citi88 is not liable for losses resulting from legitimate game outcomes, internet disruptions on the member's end, or device failures experienced by the member.

Your account security is a shared priority between you and citi88. Your responsibilities as the account holder are as follows:

• Create a strong, unique password for your citi88 account and update it regularly.
• Not sharing your login credentials with anyone, including family members.
• Ensure you fully log out after every session, especially on shared devices.
• Report to the citi88 support team immediately if you suspect your account has been accessed without authorization.

Citi88 implements 256-bit SSL encryption for all data transmitted between your device and our servers. However, citi88 is not liable for any losses arising from a member's negligence in safeguarding their login credentials.

Use of the citi88 platform is subject to full compliance with the conduct guidelines set out herein. The following actions are strictly prohibited and may result in immediate account closure:

• Multiple Account Usage for the purpose of obtaining additional bonuses or circumventing restrictions.
• Money Laundering using the citi88 platform as a channel for illicit fund transfers.
• Payment Fraud, including the use of a credit card or bank account that is not in your name.
• Third-Party Software Usage such as bots, automated scripts, or game manipulation tools.
• Collusion with other players to cheat or manipulate game outcomes.
• Exploitation of technical vulnerabilities in the system or games to gain an unfair advantage.
• Spreading False Information or impersonating citi88 staff.
• Any Action that may compromise the security, reputation, or normal operations of the citi88 platform.

Citi88 reserves the right to disclose account information to the relevant authorities if there is evidence of illegal activity conducted through our platform.

Citi88 believes that online gaming should be a source of fun and entertainment, not stress or financial hardship. We provide the following tools to help members manage their gaming experience:

• Personal Deposit Limit: Set daily, weekly, or monthly limits on your deposits to keep your spending in check.
• Temporary Account Pause: Suspend access to your account for 24 hours up to 6 months if you need a break.
• Voluntary Account Closure: The option to permanently close your account is available for members who require it.
• Activity Monitoring: The citi88 team actively monitors usage patterns and will reach out to members showing signs of problem gambling.

To the extent permitted by applicable law, citi88 and its affiliates are not liable for:

• Any indirect, consequential, or special losses arising from use of the platform.
• Service disruptions caused by factors beyond citi88's control, including power outages, cyberattacks, or natural disasters.
• Valid game results as determined by a certified RNG system.
• Data loss caused by device failure or internet connectivity issues on the member's end.
• Any losses resulting from inaccurate information provided by a member during registration or the KYC process.

Citi88's maximum liability to a member under any circumstances is limited to the total amount deposited by the member within the 30 days preceding the relevant liability claim.

Citi88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice to members. Amendments take effect immediately upon being published on the citi88 website.

It is the member's responsibility to review this Terms and Conditions page periodically to stay informed of the latest version. The most recent update date is always displayed at the top of this page.

Continued use of the citi88 platform after any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to stop using the platform and request a withdrawal of your remaining balance through the standard procedure.

If you have any questions, concerns, or complaints regarding the citi88 Terms & Conditions, our customer support team is available to assist you at any time.

• Support Email: [email protected]
• Live Chat: Available 24/7 directly within the platform after login.
• Response Time: Email inquiries are typically answered within 24 business hours.

To help us resolve your enquiry faster, please include your account number, a description of the issue, and any relevant screenshots when contacting our team.