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Responsible Gaming

Play Responsible With citi88 — Safe & Balanced

Citi88 believes that online entertainment should be an enjoyable and controlled activity. We provide tools, guidance, and support to help every member maintain a healthy balance between entertainment and personal responsibility.

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18+
Minimum age requirement
for all members
24/7
Member Support
at all times
5+
Self-control tools
available free of charge
100%
Voluntary &
no conditions required

Our Commitment

Why Responsible Gaming Important?

Online gaming is a legitimate form of entertainment — much like watching a movie or attending a concert. It should be enjoyed within healthy, controlled limits. Problems arise when someone begins playing beyond their financial means, neglects daily responsibilities, or turns to gaming as an escape from life's challenges.

At citi88, we care about the well-being of every member. We don't just want you to win — we want you to play smart, stay happy, and game responsibly. That's why we invest in self-control tools, support staff training, and awareness campaigns to keep our platform a healthy entertainment space.

Our Core Principles: Gaming should remain purely a leisure activity. Once it starts affecting your finances, relationships, or mental well-being, it is time to take a break and seek help.

Signs of Healthy Gaming
You play with money you can afford to lose — not money set aside for daily needs.
You set time and money limits before you start playing, and you stick to them.
Losing in a game does not cause excessive emotional distress or anger.
Gaming does not interfere with your work, family, or social relationships.
You can stop playing easily whenever you want, without feeling pressured or anxious.

Self-Control Tools

Six Tools Responsible Gaming at Citi88

All these tools are available free of charge to every citi88 member. You can activate them at any time directly from your account settings.

Daily / Weekly Deposit Limit
Set the maximum deposit amount you can make within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block additional deposits until the next period.
Play Time Limit
Set a time limit for your gaming sessions. The system will send a reminder when your limit is nearly reached, allowing you to consciously decide whether to take a break or continue.
Temporary Self-Restriction
Choose to suspend your own account for 24 hours, 7 days, 30 days, or a period of your choice. No questions, no conditions — your right to take a break is absolute.
Permanent Self-Exclusion
If you feel the need to stop playing permanently, you can apply for permanent self-exclusion. Your account will be closed and you will not be able to re-register using the same details.
Gaming History Review
View a full report of your gaming activity — total time played, deposit and withdrawal amounts, and your gaming trends. Full transparency for smarter decisions.
Disable Promotional Notifications
Opt out of receiving promotional emails, bonus offers, and notifications that may encourage excessive play. Full control is in your hands — enable or disable this at any time.

Self-Assessment

Is Your Gaming Habit Still Healthy?

The questions on this side are a self-assessment guide designed to help you honestly evaluate your gaming habits. This is not a diagnosis — but honest answers can offer a useful picture of whether you should take precautionary steps.

If you answered "yes" to three or more of these questions, we encourage you to reach out to the citi88 support team or a relevant support organisation. Remember — asking for help is a sign of strength, not weakness.

Note: If you are experiencing serious financial difficulties due to gaming, please contact us immediately. The citi88 support team is available 24/7 to help you access self-control tools or suspend your account.

Self-Assessment Questions
1
Have you ever played longer or spent more than you originally planned?
2
Have you ever hidden your gaming activity from family or close ones?
3
Do you play to escape stress, anxiety, or problems in your life?
4
Have you ever borrowed money or sold belongings to fund your gaming?
5
Do you feel restless, irritable, or uncomfortable when trying to cut back or stop playing?
6
Do you feel the need to play with increasingly larger amounts of money to get the same thrill?
7
Has gaming ever caused you to neglect work, studies, or family responsibilities?

If you answered "yes" to 3 or more of the questions above, consider speaking with our support team or using the available self-exclusion tools.

How to Use

How to Activate Self-Control Tools at Citi88

The process is straightforward and can be completed in under 2 minutes directly from your account.

1
Log In to Your citi88 Account
Use your phone number and password to log in to your citi88 account. Always use a secure device and a trusted network.
2
Go to Account Settings
Click your profile icon at the top of the screen, then select "Account Settings" or "My Profile" from the dropdown menu.
3
Select "Responsible Gaming"
Find the tab or section labelled "Responsible Gaming" or "Limits & Controls". All self-control tools are available here in one place.
4
Choose the Right Tool
Select the control tool you want to activate — whether a deposit limit, time limit, temporary restriction, or self-exclusion — and enter your preferred value.
5
Confirm & Save
Review your settings and click "Save" or "Confirm". The system will apply your limits immediately or within a specified timeframe depending on the limit type.
Need Immediate Help?

If you have difficulty accessing the self-control tools or need immediate help suspending your account, the citi88 support team is ready to assist you right now.

Live Chat 24/7
Response time under 2 minutes
Answered within 5 business hours
Did You Know?

Limits you set cannot be increased immediately — a waiting period applies to protect you from impulsive decisions. However, limits can be lowered at any time with no waiting period.

Minor Protection

Protection Children & Underage

Citi88 takes the protection of minors extremely seriously. Our platform is open only to individuals aged 18 and above. All account registrations require identity verification, and we apply multiple layers of checks to ensure compliance with this age requirement.

If you are a parent or guardian, we encourage you to use parental control software on shared devices at home. Make sure your account password is stored securely and not shared with underage family members.

If you suspect an underage person is using a citi88 account, please report it to our support team immediately. We will take swift action to investigate and close the account.

KYC Age Verification
Every registration requires verification of a valid identity card or passport. Accounts that fail to submit the required documents will be unable to make deposits or withdrawals.
Password Security
Use a strong, unique password for your citi88 account. Never share your login details with anyone, including family members.
Parental Control Software
Install parental control software such as Net Nanny, Qustodio, or your device's built-in parental controls on shared devices to block access to online gambling sites.
Log Out After Playing
Always log out of your citi88 account after every session, especially on shared devices. This prevents unauthorized access by minors in your household.

FAQ

FAQ Responsible Gaming

Answers to frequently asked questions about citi88's responsible gaming policies and tools.

Yes, you can set daily, weekly, or monthly deposit limits directly from your account settings. These limits take effect immediately upon saving. If you wish to increase a limit, the request requires a 7-day waiting period as a precautionary measure. However, lowering a limit can be done at any time with no delay.

Temporary self-restriction lets you suspend your account for a set period — from 24 hours up to several months. Once the period ends, your account will be automatically reactivated. Permanent self-exclusion is a final decision that closes your account forever, and you will not be able to re-register using the same details. We strongly encourage you to speak with our support team before proceeding with permanent self-exclusion.

Yes. citi88 partners with and encourages members to seek professional help when needed. In Malaysia, you can contact Talian Kasih 15999 for free counselling, or access family counselling services through the Department of Social Welfare (JKM). Our support team can also help you identify the right resources based on your needs.

Any remaining balance in your account will be processed for withdrawal following standard procedures before the account is closed. Our support team will contact you to ensure your balance is withdrawn safely. Withdrawals typically take 1 to 3 business days depending on your chosen payment method.

Self-exclusion requests can only be submitted by the account holder themselves for privacy and data security reasons. However, if you have concerns about a family member, we encourage you to contact our support team in confidence. We can provide guidance on the best ways to help your loved one get the support they need.

All games on citi88 use a Random Number Generator (RNG) certified by independent third parties. This ensures every game outcome is entirely random and cannot be manipulated by any party. Our game providers — including JILI, PG Soft, and Playtech — are also subject to regular audits to ensure compliance with international fair gaming standards.
Play Smart

Join Citi88 & Enjoy Responsible Entertainment

Create your citi88 account today and enjoy a safe, fair, and responsible online entertainment experience. All self-control tools are available free to every member — because your well-being is our priority.

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